Refund policy

Due to the nature of our products being large, heavy, and costly to ship, all sales are considered final. We do not accept returns or offer refunds in most cases.

Please carefully review your order details, product specifications, and quantities before completing your purchase. If you have any questions prior to ordering, we strongly encourage you to contact us so we can help ensure you are choosing the correct product.

Damages, Defects, and Order Issues
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery. Include your order number, photos of the issue, and a brief description so we can evaluate the situation.

While we do not guarantee refunds or returns, we are committed to customer satisfaction and will work with you on a case-by-case basis to find a reasonable solution when issues occur.

Non-Returnable Items
All flooring products, clearance items, special orders, and sale items are final sale and are not eligible for returns or refunds.

Exchanges
We do not offer direct exchanges. If an issue is approved, any replacement or resolution will be handled at our discretion.

Contact Us
If you have any questions or concerns regarding your order, please contact us at leadsflooringking@gmail.com. We are committed to doing our best to make things right.